If you would like to speak with a representative, you may email or call the Lightning Source customer support team.
Emails are typically responded to within 24-48 hours.
*Please call us if you have a time-sensitive issue.
Phone
1-800-509-4156
Weekdays: 7:00am - 7:00pm (CST)
Weekends: 10:00am - 7:00pm (CST)
Who at Lightning Source Should I contact?
For day-to-day questions about issues such as title setups, changes to titles, and order submissions contact your Lightning Source client service representative.
For questions about invoice payments or short-run order payments contact your Lightning Source finance representative.
For questions regarding pricing, contracts, or Lightning Source services contact your Lightning source Sales Representative. Your sales rep can:
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Explain LS products and services and answer all questions regarding Lightning Source UK and AU
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Estimate costs, including title set up, proof, and print runs for all product types
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Manage offset inquiries and estimates, including coordinating the processing of the order with the Offset Group
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Assist with completing and adding all documents for Lightning Source service offerings (direct/short-run accounts, wholesale and global distribution, etc)
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Present pricing and process questions regarding all Lightning Source promotions or special/large orders
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Chat
Chat is accessible by clicking on the blue Support button in the lower right-hand corner of your Lightning Source account. If we have an available agent you can click the Chat button to speak with a representative.
Our chat hours are below:
Weekdays: 7:00am – 6:30pm (CST)
Weekends: 10:00am – 6:30pm (CST)
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